ACT Teletherapy | Privacy Policy

Last Updated and Effective: January 20, 2020

  1. About Your Privacy and This Privacy Policy

Your privacy is extremely important to us. We have put a great deal of thought, effort, resources and procedures in place in order to protect and safeguard your privacy. This document is the ACT Teletherapy “Privacy Policy” and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices related to the collection, use and disclosure of any information that you provide through the ACT Teletherapy Platform.

The Privacy Policy is part of our Terms and Conditions which can be found in our website. The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”, “Teletherapy Platform”, “Counselor”, “Counselor Services” etc.) have the same meaning as in our Terms and Conditions document. When you use our Teletherapy Platform you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Teletherapy Platform immediately. By accessing and using our Teletherapy Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.

  1. Information Collection, Use, and Disclosure

To let us operate the Teletherapy Platform effectively and to let you use the Platform, including the Counselor Services, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number, email address, and address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take and other statistics), information related to the Counselor Services or your need for Counselor Services, and any information which is exchanged between you and your Counselor (collectively the “Information”). In some cases, some of the Information that you give to us is considered health related data. You may decide which Information, if any, you would like to share with us, but some functions of the Teletherapy Platform may not be available to you without providing us the necessary Information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.

Protecting this Information is our top priority. We will never sell any Information you shared in the Teletherapy Platform, other than in the limited ways described in this Privacy Policy. We will never use or disclose any Information unless you specifically and explicitly requested or approved us to do so.

The Information may be used for the following purposes:

    • To create your account on our Teletherapy Platform and let you log in to your account and use the Platform.
    • To manage your account, provide you with customer support, and ensure you are receiving quality service.
    • To contact you or provide you with information, alerts and suggestions that are related to the service.
    • For billing-related purposes.
    • To reach out to you, either ourselves or using the appropriate authorities, if either we or a Counselor have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
    • To help match you with a Counselor.
    • To enable and facilitate the Counselor Services.
    • To supervise, administer and monitor the service.
    • To measure and improve the quality, the effectiveness and the delivery of our services.
    • To market the Teletherapy Platform and Counselor Services to you.
    • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    • To provide, support, personalize, and develop our Teletherapy Platform and Counselor Services.
    • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Websites, third-party sites, and via email or text message (with your consent, where required by law).
  1. Opting out of Marketing Communication

You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all our marketing email communications.

  1. Cookies

Like many websites, we use “cookies” and “web tracking” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. “Web tracking” is a small snippet of code, placed on a Web page or email that can report your visit or use. We use cookies and web tracking to enable the technical operation of the Teletherapy Platform, to administer your log-in to your account and to collect the Log Data. You can change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Teletherapy Platform. The Platform may also include the use of cookies and web tracking of services owned or provided by third parties that are not covered by our Privacy Policy and we do not have access or control over these cookies and web tracking. We may also use third party cookies for the purposes of web analytics, attribution and error management.

  1. Social and General Information Tools

We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, Instagram, LinkedIn, and others (collectively “Social and General Information Tools”). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

  1. Phishing

Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

  1. Links

The Teletherapy Platform may occasionally contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third-party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services, and we do not have control over their privacy policies and terms of use.

  1. Security

While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with or exceed all applicable federal laws, state laws, and regulations regarding data privacy.

  1. Service Providers

We may employ third party companies and individuals to facilitate our Teletherapy Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.

  1. Children’s Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our user. The Teletherapy Platform is not directed and not intended to be used by children under the age of 13. If you’re aware that we have collected Personal Information from a child under age 13 please let us know by contacting us and we will delete that information.

  1. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Counselors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

  1. Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the top of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.

  1. Contacting us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the “Contact” link in our website.

ACT Teletherapy
Data Protection Officer
2545 S. Euclid Ave
Ontario, CA 91762

[email protected]

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